Placing an Order
An order once placed cannot be cancelled.
Delivery and Handling
All products will be delivered directly from an independently owned and operated or supervised store service.
You will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the store as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives.
All delivery, packaging and handling charges, if any, will be confirmed to you at the time of placing the order.
Receipt of Goods For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. For a damage issue observed at the time of delivery at your home, call Customer Care or the store. All damaged products must be reported within 72 hours of delivery.
You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email.
Return Policy
We take great pride in the products we sell and it is important to us that you are happy with your purchase. Unless there is a damage or warranty related issue with the product, the product is not returnable. In-Home Delivery items where a manufacturing defect is discovered may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your order confirmation email for assistance.
Exchanges/Refunds
The items returned due to delivery damage or warranty related issues are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
